Refund policy

Return and Refund Policy

Thank you for shopping with Wollant. We are committed to ensuring your complete satisfaction with our products. If you are not entirely satisfied with your purchase, we’re here to help. Please read our Return and Refund Policy carefully to understand your rights and obligations.

1. Returns

1.1 Eligibility for Returns:

  • You have 5-6 calendar days to return an item from the date you received it.
  • To be eligible for a return, your item must be unused, in the same condition that you received it, and in the original packaging.
  • Your item needs to have the receipt or proof of purchase.

1.2 Non-Returnable Items:

  • Gift cards
  • Items marked as final sale
  • Customized or engraved watches

1.3 Return Process:

  • To initiate a return, please contact our customer service team at wollant.help@gmail.com with your order number and reason for return.
  • We will provide you with a return authorization and instructions on how to send your item back to us.
  • You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.

2. Refunds

2.1 Refund Eligibility:

  • Once we receive your item, we will inspect it and notify you that we have received your returned item.
  • We will immediately notify you of the status of your refund after inspecting the item.

2.2 Refund Process:

  • If your return is approved, we will initiate a refund to your original method of payment.
  • You will receive your refund within 5-6 working days in your account same method, depending on your card issuer’s policies.

2.3 Partial Refunds:

  • Partial refunds may be granted for:
    • Items not in their original condition, damaged, or missing parts for reasons not due to our error.
    • Items returned more than 5-6 days after delivery.

3. Exchanges

3.1 Exchange Eligibility:

  • We only replace items if they are defective or damaged. If you need to exchange it for the same item, please contact us at wollant.help@gmail.com with details of the defect or damage.

4. Shipping

4.1 Return Shipping:

  • To return your product, you should mail your product to: 4011, THA PALLADIUM MALL, YOGI CHOWK, PUNA GAM, SURAT, GUJARAT - 395010.
  • You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.

4.2 Lost or Damaged Returns:

  • If you are shipping an item over ₹100, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

5. Contact Us

If you have any questions on how to return your item to us, please contact us:

Email: wollant.help@gmail.com
Phone: +91 95742 17555
Thank you for choosing Wollant. We appreciate your business and are dedicated to providing you with the best possible customer service.